See below for commonly asked questions.
See below for commonly asked questions.
Every Commute Counts is a program that helps people in the Greater Louisville Area get to and from work and other events. We offer rewards to commuters who choose alternatives to driving alone, and our services help make that change as easy as possible.
If your commute trip begins and/or ends in our nine-county service area, you are eligible for services with Every Commute Counts. Our service area consists of Clark and Floyd counties in Indiana; and, Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer, and Trimble counties in Kentucky. Basically, if one of both ends of your trip is in our service area (please see service area map), you are eligible for our services.
For example, if you work in Georgetown, Kentucky and live in Louisville, you are eligible for our services. If you live in New Albany, Indiana and work in Columbus, Indiana, you are eligible for our services. If you live in Bedford, Kentucky and work in Carrollton, Kentucky, you are also eligible for our service. If you are not sure, give us a call at 502-267-5400 and we can let you know if you are eligible.
Our ridematching service is always free of charge.
To get started with Every Commute Counts, register on the Every Commute Counts website. You will be asked to provide your home address, your work address, your work schedule, contact info, and ridematching preferences. In order to complete the process, open the email that asks you to create a password in order to log in to your profile.
We need your home address, work address, and work schedule to determine if there is a ridematch for you. We ask for contact information so we can provide you with your ridematch information or provide your contact information to another potential ridematch. We also need your contact information in the event you are a lucky prize winner.
It may be that we don’t have someone else registered with us that works at or near same location, has the same hours, and lives close enough to make ridesharing possible. You can double check by broadening your search area (adjust the radius to wider) or time range. Feel free to call or contact us if you want help with that. Also keep in mind that our service is growing, so your perfect match could sign up any day now.
The Emergency Ride Home (ERH) program serves as a safety net for our registered ridesharing commuters. If an emergency such as family illness or mandatory overtime keeps you from getting your usual ride, you can be reimbursed for 100% of the cost to ride to your home or car via bus, cab, or transportation service (such as Uber or Lyft).
Yes! Once you log in to your commuter profile and log your commute using the Commute Calendar feature, you will be able to see your impact.
After logging in, go to the “Your Profile” section on the right to update your home and/or work address, phone numbers, email address, etc. In the same section are links that will allow you to set up reminders and alerts, reset your password, connect your profile with social networks, and delete your profile.
Your commuter profile information is used and shared only for the purposes of ridematching and ridesharing services. We will provide your contact information to someone you match with in order to allow you to contact and be contacted about ridesharing opportunities from other members in our system. We do not share or sell any of your information with any outside agencies or organizations.
Your employer may be interested to learn that they may offer these services to their employees and we don’t charge employers for helping their employees find ridesharing opportunities to work. It is usually best to speak with someone in Human Resources, if your employer has a Human Resource person. If not, speak with your supervisor and ask them to take a look at our website and give us a call or send us an email.